REFUND POLICY

At Denith, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we are here to help! Please review our refund policy below:

  1. Eligibility for Refunds: We accept returns for items that are unused, in their original packaging, and in the same condition that you received them. To be eligible for a refund, please ensure that you initiate the return process within 30 days of receiving your product.

  1. Non-Refundable Items: Certain types of items, such as personalized products or gift cards, may not be eligible for a refund. Please check the product description for any specific exclusions.

  1. Return Process: To start a return, please contact our customer service team at shopdenith@gmail.com with your order number and details about the item you wish to return. We will provide you with further instructions on how to proceed.

  1. Shipping Costs: Customers are responsible for return shipping costs unless the item received is defective or incorrect. In such cases, we will cover the return shipping fees.

  1. Refund Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

  1. Exchanges: If you would like to exchange your item for a different size or color, please contact our customer service team, and we will assist you in the exchange process.

  1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately so we can resolve the issue promptly.

  1. Changes to the Policy: Denith reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for shopping with Denith! We appreciate your business and are here to ensure your satisfaction. If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer service team.